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BookBet Privacy Policy – How Safe Is Your Data With Us

When you use BookBet, certain information is shared with us. On this page, we clearly explain what that information is, why it is collected, where it is stored, and how it is kept secure.

Updated: January 1, 2026
Applicable: Bangladesh
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Table of Contents

Our Privacy Commitment — In Brief

In plain terms, here are our six core commitments — no complex legal language

Your data is never sold
BookBet never sells your personal data to third parties. Your name, phone number, and email will never be passed on to any advertiser.
Bank-Grade Encryption
Every transaction and piece of personal data you share is protected with 256-bit SSL/TLS encryption — the same technology used by international banks.
Minimal Data Collection
We only collect the information needed to provide our services. No unnecessary personal data is gathered.
You're in control of your data
You can view, correct, or delete your data at any time — just send a request to our support team.
Licensed & Audited
BookBet operates under regular audits by the Curacao eGaming Authority. Data protection standards are reviewed and verified on an ongoing basis.
Transparent Policy in Bengali
We believe that a privacy policy written only in English leaves most users in the dark. That's why this one is written entirely in Bengali.
Table of Contents

Welcome to BookBet. When you use our platform, some information is naturally shared with us. In this Privacy Policy, we are open and straightforward about what data is collected, why it is collected, where it is stored, and who it is shared with. We believe your data belongs to you — we are simply its custodian.

By registering at BookBet or using our services, you are considered to have read and accepted this Privacy Policy. If you have any questions, feel free to reach us anytime at support@bookbet.biz.

This policy was last updated on January 1, 2026. Any changes will be reflected on this page.
What Information Do We Collect?

BookBet collects several types of information. Each serves a distinct purpose, and all of it is aimed at improving the quality of our services.

1. What You Provide Directly (Registration & KYC)

  • Name, date of birth, gender
  • Mobile number and email address
  • Home address (for KYC purposes)
  • National ID or passport number and photo
  • Payment account details (Mobile Pay/Nagad number)

2. Automatically Collected Information

  • IP address and device type
  • Browser and operating system information
  • Which pages you visited and how long you spent on them
  • Betting history & transaction records
  • Login time and location

3. Cookies & Tracking Data

Some information is collected via cookies when you visit the site. This is primarily used to maintain your session and understand site performance.

We never store your password in plain text. Passwords are always kept in hashed form.
How is your information used?

BookBet uses your data only for legitimate purposes. The key reasons are outlined below:

PurposeWhat data is usedFoundation
Account Creation & ManagementName, email, phoneAgreement
KYC VerificationNID, Passport, AddressLegal Obligation
Payment ProcessingPayment Account InformationAgreement
Fraud PreventionIP, device, transaction historyLegitimate Interest
Sending bonuses and offersEmail, phone, preferencesConsent
Support ServiceContact details, historyAgreement
AdvertisingNo dataNot applicable

We use your information to personalize your experience – such as showing offers based on your favorite sports. Your data is never shared with third parties.

Who is your data shared with?

BookBet does not sell your data. However, limited information may be shared with trusted partners to operate our services:

  • Payment Processor: Only the information necessary to verify Mobile Pay and Nagad transactions.
  • KYC verification services: Licensed third-party agencies for identity verification.
  • Regulatory Authority: To meet legal obligations at the request of the Curacao eGaming Authority.
  • Law enforcement agencies: When required by court order or for the purposes of an investigation.
All third-party partners are bound by a data processing agreement and may only use your information for the specified purposes.

For international data transfers, we ensure that equivalent data protection standards are in place in the destination country.

Security Measures

BookBet uses industry-leading technology to keep your data secure. Key measures include:

  • 256-bit SSL/TLS Encryption: All communications on the website and app are encrypted.
  • Data encryption at rest: Stored data is also kept in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Security Audits: Regularly tested by independent third-party experts.
  • Access controls: Staff can only access the information necessary for their specific role.
  • Suspicious Activity Monitoring: Our automated system runs 24/7 to detect unusual logins or transactions.
Never share your password with anyone. No BookBet employee will ever ask for your password.
Cookie Policy

BookBet uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience on the site.

Essential Cookies
Essential for login sessions and security
Always On
Performance Cookies
Site speed and usage analytics
On by default
Functionality Cookies
To remember your language and preferences
On by default
Advertising tracking cookies
Third-party advertising tracking
Not used

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Your Rights

You have a number of rights regarding your personal data, and BookBet is committed to respecting each of them.

1
Right to Access
To find out what data we hold about you, submit a request to our support team. You will receive a full report within 30 days.
2
Right to Rectification
If any of your information is incorrect, you can request that it be updated. Additional verification may be required for KYC-related data.
3
Right to Erasure
If you wish to close your account, you may request that your data be deleted. For legal reasons, certain information may need to be retained for a minimum period.
4
Right to Restrict Processing
In certain circumstances, you can request that the processing of your data be restricted.
5
Right to Portability
You may request a copy of your data in a machine-readable format.
6
Right to Withdraw Consent
Any consent given for marketing or optional purposes can be withdrawn at any time.
Minor Protection

BookBet's services are intended for users aged 18 and above. We do not knowingly collect data from anyone under 18. If we become aware that a minor's information has been collected, we will delete it immediately and close the associated account.

If you suspect that a child or minor is using our platform, please report it to support@bookbet.biz.

How long is your data retained?

We do not retain your data any longer than necessary. Retention periods vary depending on the type of information:

Data TypeRetention PeriodReason
Account informationFor the duration of active account + 5 yearsLegal Obligation
Transaction Records7 yearsFinancial Controls
KYC Documents5 yearsAML Policy
Communication history3 yearsDispute Resolution
Marketing preferencesUntil consent is withdrawnConsent-based
Log Files90 daysSecurity Monitoring
Policy Updates

BookBet may update this Privacy Policy from time to time. For significant changes:

  • The update date on this page will be revised accordingly.
  • You will be notified of major changes via email or in-app notification.
  • Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
We recommend checking this page from time to time so you stay up to date with our latest policy.
Privacy Contact

For any questions, requests, or complaints regarding your personal data, please contact our Data Protection Team:

Email
support@bookbet.biz
Response Time
Within 48 hours
Language
Bengali & English

If you're not satisfied after contacting us, you may file a complaint with the Curacao eGaming Authority.

Frequently Asked Questions

Answers to the Most Frequently Asked Questions About Privacy & Account

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus with a 20x wagering requirement, you'll need to wager a total of ৳20,000 (20x applied to the bonus balance only). Some offers calculate wagering on the bonus alone, while others apply it to the deposit + bonus combined. This is clearly stated on each offer's page. Not all bet types contribute equally to wagering — slots count at 100%, while some card games may contribute less. Check the bonus page or contact support for full details.

KYC or account verification is straightforward and only requires a few documents. First, a valid photo ID – take clear photos of both sides of your National ID (NID), passport, or driving license. Second, a recent utility bill or bank statement (within the last 3 months) may be required as proof of address. In some cases, a selfie may also be needed to confirm your identity. All documents can be uploaded directly through the profile section of the app or website. Verification is typically completed within 24 to 48 hours. Once verified, you won't need to go through the process again.

Play with peace of mind – your data is secure with us.

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