Frequently Asked Questions

BookBet FAQ – All Your Questions Answered

From forgotten passwords to understanding odds — find clear, straightforward answers to all your BookBet questions in one place.

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Frequently Asked Questions

The questions BookBet users ask most — all answered below

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Forgetting your password happens to everyone. Just follow the steps below and you'll be back in within 3 minutes:

1
Go to the login page and click the "Forgot Password?" link.
2
Enter the mobile number or email address you used when registering.
3
A 6-digit OTP code will be sent to your phone — it's only valid for 10 minutes.
4
Enter the OTP and set a new password. At least 8 characters, with one uppercase letter and one number is strongly recommended.
5
Log in directly with your new password.
If you don't receive the OTP, check your spam folder. If the problem persists, support@bookbet.biz— you'll typically get a response within 30 minutes.

BookBet uses Decimal odds by default Decimal odds format, which is the easiest to understand.

How Decimal odds work:

Say the odds are 2.50 – If you place a ৳100 bet and win, you'll receive: 100 × 2.50 = ৳250 (stake included). That means your profit is ৳150.

What odds mean:

Odds 1.50 = low risk, lower returns Odds 2.00 = moderate Odds 5.00+ = Higher risk, higher reward

The lower the odds, the more likely the market thinks that outcome is. The higher the odds, the more uncertain the result.

You can go to Settings and Fractional or American (Moneyline) formats as well. However, for Bangladeshi players, Decimal is the easiest to understand.

Odds change in real time for every match. Always check the latest odds before placing your bet.

App crashes or launch failures are usually caused by a few common issues. Try the following steps in order:

1
Update the app: The most common cause is an outdated version. BookBet's App Page Download the latest APK from and install it.
2
Clear the cache: Settings → Apps → BookBet → Clear Cache. Then reopen the app.
3
Restart your phone: Simple but effective. A restart clears up a lot of issues.
4
Check your storage: If your phone has less than 1 GB of free storage, the app may crash.
5
Reinstall the app: Uninstall the app and install the latest version.
If the app isn't working, open it in your mobile browser bookbet.biz Open it and log in — all features are available. You can use the full platform even without the app.

On BookBet, your complete betting and financial history is available in two separate sections:

Bet History:

1
Log in and click the profile icon in the top right corner.
2
Go to "My Bets" or "Bet History".
3
Filter by date, outcome (win/loss/ongoing), stake amount, and returns.

Transaction History:

1
Go to "My Wallet" or "Transactions" from the profile menu.
2
View the date, amount, and status of all your transactions — deposits, withdrawals, and bonuses.
If you're having trouble viewing records, clear your browser cache or email support — you can also request a statement for a specific date range.

Yes, BookBet has five types of safety tools that you can set up yourself:

Deposit Limit
Set daily, weekly, or monthly deposit limits. Decreases take effect immediately; increases apply after 7 days.
Session Timer
Your session will end automatically after a set period of time.
Cooling-Off Break
Take a temporary break for 1 to 30 days.
Self-Exclusion
Pause your account for anywhere from 6 months to permanently.

How to set it up: Login → Profile → Settings → "Responsible Gaming" tab. To learn more, Responsible Gaming Page View.

Yes! With BookBet's referral program, both you and your friend get a bonus. Here's how it works:

1
Log in and go to "Refer" or "Invite Friends" from the profile menu.
2
Copy your unique referral code or link.
3
Send that link or code to your friend. They can use it to register.
4
Once your friend makes their first deposit, the bonus will be credited to your account.
Bonus amount: You'll receive a portion of your referred friend's first deposit in your account. To check the latest bonus rate, Bonus Page View.
To qualify for the referral bonus, your friend's account must be verified and they must make a minimum deposit of ৳500.

Some details on your BookBet account can be updated by you directly, while others will require help from Support:

You can change this yourself:

1
Login → Profile icon → "Account Settings".
2
You can update your email address, communication preferences, and language.
3
You may be asked to verify via OTP when saving changes.

Must be done via support:

To change your full name or registered mobile number, contact Support directly. A copy of your ID may be required, as your name and phone number are part of the KYC verification process.

Contact Support
support@bookbet.biz
Use this email subject line: "Profile Change – [your username]"
Still need help? Get in touch
Email Support
support@bookbet.biz
Reply in English within 48 hours
Live Chat
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Log in and start a live chat directly
Related Pages
Quick Tips
→ Keep your password strong and never share it with anyone.
→ Make sure you understand the odds before placing any bet.
→ Set your betting budget in advance.
→ Always keep the app updated to stay secure.

For BookBet users

Along with the FAQ, these resources will help make your BookBet experience even smoother

Terms & Conditions
Betting rules, bonus terms, payment policy — all the details on one page. It's a good habit to read through before each session.
Read
Responsible Gaming Guide
How to use the safety tools, signs of problem gambling, and where to get help – all in one place.
Learn More
BookBet App
Download the latest BookBet app for Android and iOS. Enjoy push notifications and faster loading.
Download
Bonus Offers
Welcome bonus, daily cashback, reload offers – find the latest details and terms for all bonuses.
View
VIP Program
Learn how VIP points are earned, how the tier system works, and what benefits you unlock at each level.
Learn More
Sports Events
Browse today's and upcoming matches, live events, and the best odds. cricket, football, and much more.
View

A bit more about BookBet FAQ

BookBet has become a familiar name for many people across Bangladesh. Thousands of new and returning users join the platform every day to bet, play, and enjoy entertainment. But like any online service, questions come up.

That's exactly why this FAQ page exists. The questions that come into the support team every day — password resets, understanding odds, app issues, viewing betting records, referral bonuses, and updating your profile — are all answered here in plain, simple language.

BookBet has always been committed to giving Bangladeshi players the simplest and most secure betting experience possible. That's why support, information, and assistance are all available in Bangla — not just the games.

If you can't find the answer you need here, contact us directly support@bookbet.biz— feel free to write in Bengali, no problem at all. You'll typically receive a detailed response within 48 hours.

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